Return Policy
RETURN POLICY
Last updated June 02, 2023
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
Place the item(s) securely in its original packaging, and mail your return to the address bellow. After your return has been shipped please notify customer service of your return at contact@onkumo.com and provide tracking number if available.
Return Address:
EJ Enterprises LLC
Attn: Returns
RMA #
15210 Fitzhugh Rd. #2200
Austin, TX 78736
United States
To obtain a Return Merchandise Authorization (RMA) number please email customer service at contact@onkumo.com. Please be aware that we do not issue an RMA (Return Merchandise Authorization) for customer-initiated returns unless the item is incorrect or damaged and requires replacement.
Please note, you will be responsible for all return shipping charges.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least four (4) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
- To be eligible for a return, your item must be unused and in the same condition that you received it.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
contact@onkumo.com
